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Articles

The topics we write about, here, are based on our professional experience and training, which is informed by established content design principles, cognitive psychology, UX writing guidelines, and industry standards. You can find out more by exploring our Resources pages, which provide lists of relevant books and articles, industry-recognized style guides, and other learning opportunities targeted at those wishing to develop skills in technical and UX writing.

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"But, we can train it": Is ChatGPT a threat to your job as a technical writer?

Jeunese Payne

8 min read

"But, we can train it": Is ChatGPT a threat to your job as a technical writer?

An opinion piece on the threat that generative AI tools like ChatGPT poses to the information development community.

143 views0 comments

What product documentation is and isn't

Jeunese Payne

6 min read

What product documentation is and isn't

Where does product documentation sit in the customer journey and how does it differ from other sources of content and help?

51 views0 comments

5 rules for creating a good information experience

Jeunese Payne

4 min read

5 rules for creating a good information experience

Find out what you can do to ensure a good information experience, regardless of whether you're writing documentation or UI copy.

65 views0 comments

Docs-as-Code: Why documentation should be hosted online and released as part of the product

Jeunese Payne

4 min read

Docs-as-Code: Why documentation should be hosted online and released as part of the product

Learn about docs-as-code and why it's beneficial to host documentation online using a docs-as-code framework.

45 views0 comments

What's the difference between IX Writing and UX Writing?

Jeunese Payne

3 min read

What's the difference between IX Writing and UX Writing?

There's a lot of jargon out there. Dip a toe into the terminology by learning the difference between IX and UX writing.

118 views0 comments

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